Refund and Returns Policy
Thank you for choosing to stay at ROOTZ. We strive to provide exceptional service and accommodations for our guests. This Refund and Return Policy explains our policies regarding refunds and returns for bookings and services provided by our hotel.
1. Booking Cancellations
Room Reservations: Guests may cancel their room reservation without penalty up to [number of days or hours] before the scheduled check-in time. Cancellations made after this period may be subject to a cancellation fee equivalent to [percentage or amount] of the total booking cost.
Special Packages and Promotions:Specific terms and conditions may apply to bookings made under special packages or promotional offers. Please refer to the terms stated at the time of booking.
2. Refunds
Room Reservations: Refunds for cancellations made within the allowable cancellation period will be processed within [number of days] days of cancellation, using the original method of payment.
Advance Payments: Any advance payments or deposits made for bookings are refundable according to the terms specified at the time of booking. Non-refundable deposits or payments may apply to certain promotional rates or during peak seasons.
3. No-Shows
Guests who do not arrive for their reservation without canceling in advance (no-shows) will be charged a fee equivalent to [amount or percentage] of the total booking cost.
4. Service Returns
Dining and Other Services: Refunds or returns for services provided such as dining, spa treatments, or event bookings will be handled on a case-by-case basis. Please contact ROOTZ directly to discuss any concerns regarding service quality or issues with your experience.
5. Modifications
Changes to bookings, including modifications to reservation dates or room types, may be subject to availability and additional charges. Please contact us as soon as possible to discuss any changes to your reservation.
6. Contact Us
If you have any questions about our Refund and Return Policy, please contact our customer service team at [+91-7895162299].
